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LeeVery friendly staff. We were on the 2nd floor which was great, as the ski lockers, laundry and hot tubs were on that floor. We stayed in2016, which was close to the main entrance, so that was a little noisy. The hot tubs were not as hot as we would have liked, we heard this from all who were there. Might suggest updates to the rooms, showers, bathroom, furniture. Overall we were pleased and would book the same trip again.